For your benefit, we've listed some of the most frequently
asked questions that we hear from our customers. If you'd like
to know more about how you can properly maintain your vehicle,
just ask. You'll find that we'll take the time to answer all of
your questions in a professional, courteous manner, because at
Crosby's.... there are no silly questions. Why would I need to
replace my air filter and my fuel filter?
Why do I need to do a fuel injection
service?
Why do I need to do the scheduled
maintenance services recommended by my vehicle
manufacturer?
Why would need to replace my timing
belt?
Why would I need to replace my brake rotors
or drums?
What are hydraulic components and why
would I need to replace them?
What do most manufacturers recommend that
I change my brake fluid on a scheduled basis?
Why do most manufacturers recommend that I
replace my brake hardware with each brake renewal
service?
What is a constant velocity joint?
"Why would I need to replace my air filter
and my fuel filter?" The motor in your vehicle is
nothing more than an air pump that pumps in millions of gallons
of air. This air is mixed with fuel, it's burned in the motor,
and it's sent out through the exhaust pipe. Air filters are
designed to keep the air clean, and fuel filters are designed
keep the fuel clean, and if we don't replace them when they're
due to be replaced, that's when we get into serious trouble.
Unfortunately, although the motors in our vehicles love air and
fuel ... they hate dirt. When we get dirt in our motors, in our
fuel injectors, or in our carburetors, or when our filters just
become too contaminated to work effectively, our fuel delivery
systems become damaged, our fuel economy goes down, our oil
consumption goes up, and we can wind up stranded on the side of
the road by something as simple as .... a dirty filter. Fuel
and air filters are one of the best, and least expensive
investments we can ever make in assuring that we have good,
dependable, fuel efficient transportation.
"Why do I need to do a fuel injection
service?"
Your fuel injection system is a complex mechanical system that
has many component parts and quite an amazing responsibility.
Over the life of your vehicle your fuel injection system passes
thousands of gallons of fuel through the system, and in many
cases, through openings that are smaller that the point of a
pencil! As you can imagine, over a period of time the gum and
residue that is present in all fuels will begin to build up in
your fuel injection system. These gummy deposits will then
begin to restrict die small openings, often to the point where
no fuel at all may pass through the system. This leads to poor
fuel distribution, poor performance and poor mileage. By
performing a fuel injection service, which can be done while
you wait, your complete system is internally cleaned of all the
troublesome residues and deposits. If your vehicle feels as
though it's losing power or idling rough, if your fuel mileage
isn't quite as good as it used to be, or if you'd just like to
keep your vehicle in tip top shape and maximize your fuel
mileage, then a fuel injection service may be just what you
need. Ask our service manager for more details on this money
saving maintenance service.
"Why do I need to do the scheduled maintenance
services recommended by my vehicle's manufacturer?"
New car manufacturers realize that if they recommend too much
maintenance service, potential buyers like you and I will feel
uncomfortable with the purchase and new car sales will slump.
On the other hand, if they recommend less than the necessary
amount of maintenance service, over the years the vehicle will
become costly in repairs due to failure, it will develop a
reputation of poor value and new car sales will again slump.
The answer is... the manufacturer recommends scheduled
maintenance at intervals that will allow you to better prevent
costly failure and save money at the same time. By following
the scheduled maintenance program, you will protect your
investment, maximize your vehicle's resale value, minimize your
cost of vehicle ownership, and reduce breakdown in the most
cost effective way.
"Why would I need to replace my timing
belt?"
The engine in your car is a complex assembly of close tolerance
parts that are required to operate under a great deal of heat,
pressure and stress. These parts, often spinning within a
thousandth of an inch of one another, are in many cases
controlled by a belt that is called the timing belt. This belt,
made of rubber for quiet operation, not only operates many
parts inside your engine, but it also is responsible for making
sure that the parts do not collide with one another while your
motor's running. If this rubber belt fails, costly internal
parts often collide, your engine will stop and your vehicle
will have to be towed. Unfortunately, there's typically no
warning or indication that your timing belt is about to fail.
That's the bad news. The good news is... Over the years the
manufacturer of your vehicle has done the homework and they now
know the average life expectancy of your rubber timing belt.
They take this information, they share it with us, and they
share it with you. We'd like to help you by not only advising
you of the manufacturers recommended replacement interval for
your timing belt, but we'd also like to help you prevent the
costly failure, and give you the peace of mind that you have
good, dependable transportation, by replacing your worn out
timing belt before it breaks.
"Why would I need to replace my brake rotors or
drums?"
Your brake system is a combination of many components that have
to be in tip top shape in order to bring your vehicle to a safe
stop when you step on the brake pedal. Fortunately for our
motoring public, the manufacturers and the government, just
like us, realizes that there are some parts , that when worn to
a certain point, must be replaced for our own personal safety
as well as for the safety of those we share the roadways with.
When our car service technicians inspect your brake system,
they'll check your brake rotors and drums as well. If they are
found to be so damaged or worn that they're below the minimum
standards set and regulated by the manufacturers, then they'll
need to be replaced in order to assure that you have a good,
safe braking system.
"What are hydraulic components and why would I
need to replace them?" When you step on your brake pedal
you're just starting a chain of events that ultimately causes
your car to stop. By stepping on the pedal you're putting force
onto a hydraulic component (the master cylinder) that has the
job of converting your foot pressure to hydraulic pressure by
pressurizing your brake fluid. This tremendous pressure is then
transmitted through a series of high pressure lines (like the
water pressure through a garden hose) to your wheel cylinders
and brake calipers where the hydraulic force is then converted
back into mechanical force. As you can imagine, if one of these
hydraulic components is sticking, broken, or not correctly
functioning for any reason at all, then you are depending to
stop on a faulty brake system. If one of these hydraulic
components is leaking, you then run the additional risk of
losing all of your hydraulic pressure and not being able to
stop your vehicle at all. Your braking system is the most
important safety component of your entire vehicle, and the
hydraulic components are not only critical to the operation of
your braking system, but they're critical to protecting your
investment and to your safety as well.
"Why do most manufacturers
recommend that I change my brake fluid on a regular
basis?"
Your brake fluid, subjected to incredible amounts of heat and
pressure, has the responsibility of not only protecting your
valuable hydraulic components from moisture, contamination and
corrosion, but it also has the responsibility of protecting
delicate rubber pressure seals and hoses. Add to this the fact
that your brake fluid is also responsible for applying the
force that stops your car, and you can then see the importance
of this often overlooked fluid. This fluid, through normal use
and age, becomes contaminated and it breaks down chemically.
Fortunately, this deterioration that allows the destruction of
your valuable braking components and your level of safety can
be avoided by simply flushing out your hydraulic system and
installing fresh, new fluid on a regularly scheduled
basis.
"Why do most manufacturers recommend that I
replace my brake hardware with each brake renewal
service?"
Your brake hardware, like many of your other brake components,
is subjected to a tremendous amount of heat and pressure as you
drive. This constant heat and continuous pressure brought on by
your braking often leads to brake hardware fatigue, and in many
cases, the outright failure of your hardware. Your brake
hardware package will typically include sensitive springs,
close tolerance clips and other critical components that are
designed to keep your brake system operating in a safe,
dependable way. Without question, brake hardware kits are small
investments for such huge, peace of mind
returns.
"What is a constant velocity joint?"
To improve steering, ride and vehicle control, many of the cars
on the road today deliver power to the wheels through flexible
axles rather than stiff, ridged axles. These new generation
axles are made flexible by coupling the steel axle shafts
together with flexible joints (much like the knuckles of your
fingers) that are enclosed in a protective rubber boot in the
same fashion that your skin covers and protects your knuckles.
These flexible joints, the constant velocity joints, are
complex assemblies of bearings and other components that
must be kept clean, dry and lubricated. These joints
should be inspected and serviced at scheduled intervals, and
any defective boots must be replaced immediately in order to
prevent joint failure while at the same time assure you of
safe, dependable transportation.
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